Every Business Requires Customer Retention

costumer retention

As a business owner, you want to see your business grow gradually. You want to see your business become a brand and be the best among the many competitors you may have. However, there is a lot that is taken into consideration before you can finally achieve your business desires. One of the many business strategies and techniques you need to consider in your business is customer retention. It is advisable that you keep your customers rather than losing them and creating new ones.
In business, you deal with what you have rather than what you don’t yet have. At times, as an organization, you may not know how best you can retain your customers. Therefore, we recommend that you find an interpersonal relations firm on www.eespb.com to help you understand what you can do to retain your customers. In this article, we explain why every business should embrace customer retention at all costs.

You Already Have Their Details

customer contactsOne of the benefits of having customer retention in your company is, you have the details of the customers in your database. Having the customer contacts and addresses is essential because it will help you with communication. When you have the contacts of your regular customers, you will easily reach them with much ease. This is unlike the case where you want to reach new customers whose contact you even don’t have. You will not be doing your organization any good.

Up-selling Is More Effective

customerSelling goods to regular customers is much easier than selling to those you have not sold to. This is because regular customers have had the experience and a feel for your services and goods. Convincing a new customer will take time and can get daunting for some customers. That is why when you retain your customers you are likely to enhance your upsell of goods and services. In addition, customer retention is good because it will not cost you. This is because selling to previous customers is easy and selling to new ones will make you incur costs like advertising.

You Will Generate More Prospects

Usually, customer retention will see you get long-term customers who are happy with what you have to offer to offer. Not only will you get happy customers, but you will also be in a position to have more prospects. This simply means, your organization will get more customers from the referrals they will get from the happy customers. When customers are happy with your company services, they will do mouth to mouth advertising which means you get more prospects in the process.

Responsible service of alcohol


One of the common and sometimes expected part of any drinking experience is getting drunk or drunken behavior. Changing the community’s acceptance towards drunkenness as a problem can sometimes prove challenging. The RSA Course Bendigo helps you understand responsible service of alcohol. Here are some of the issues that will go a long way in supporting responsible service of alcohol.

Creating support and expectation for licensed settings


If there is the creation of support and expectations for licensed settings, then it should be easier to encourage responsible drinking. This strategy will also play a huge role in reducing alcohol-related issues especially for on and off premises. Also, with strict but responsible service laws and regulation, there is reduced likelihood that others might cause harm to you and your family.

Minimizing damage when running promotions

Responsible service of alcohol takes into account different measures put in place to reduce cases of alcohol related harm. Responsible drinking not only applies to liquor joints, bar or restaurants but also when running various promotions. That said, to effect responsible drinking when running promotions it’s important to limit the number of drinks that should be purchased on each visit to the bar.

If there is a limit on how much individuals should consume during a promotion, then patrons wouldn’t have to consume more than expected. Additionally, limiting the alcohol consumption rate as well as employing additional staff such as RSA Marshalls can go a long way in the monitoring alcohol consumption in the course of the promotion.

 Advertising alcohol and deals outside the licensed venues

To promote responsible service of alcohol, it’s important to have a limit on what can be advertised outside the licensed premise. Any promotions that advertise free liquor in bulk or promotions that indicate the availability of alcohol which is cheaper than normal such as happy hours should be avoided.

Look after friends

Responsible service of alcohol not only applies to restriction in promotions but also to individuals. In so doing, if your friends seem to be getting drunk it’s vital that you slow down their drinking by giving them non-alcoholic drinks as an alternative. This also goes a long way in preventing them from being sent out of the premise due to drunkenness.

Understanding the on-premise regulations


It’s important to understand that bar staffs have a legal obligation to deny alcohol to anyone who might appear drunk. That being the case if you are denied alcohol given your current circumstance you need to accept and move on. Also, those working behind the bar should adhere to the rules and regulations governing responsible service of alcohol.



Reasons you should consider becoming a medical assistant


Have you just graduated from high school and now you are thinking of taking up a course that has something to do with the medical field? If so, then you might want to consider getting a medical assistant certification.

Being a medical assistant or MA has a lot of benefits, and it will surely open up the doors for a lot of opportunities when it comes to career growth and development.

Becoming a medical assistant

hdhdd764If you want to become a medical assistant, you must first enroll in a program that will allow you to earn the certificate. As much as possible, you need to choose the best school that can provide you with the knowledge and skills in order for you to become a good medical assistant.

So, what are the benefits that you can get from being an MA? Take a look at the following:

Work in different types of facilities

Some medical jobs are limited to hospitals, but being a medical assistant will allow you to work in various work places. You can work at the hospitals, clinics, and other health care offices.

Build rapport with people

Medical assistants usually interview patients as they fill up their medical records. This is the time when you will be able to build a relationship with them. In some cases, the patients will tell you things that they won’t even tell their own doctors. This is what makes medical assistants feel very special. At the end of the day, making friends with other people will give you that feeling of happiness and fulfillment.

More job opportunities

Another good reason you should consider enrolling in a medical assistant program is that this will give you access to a lot of job opportunities like what we have said earlier. Over the past few years, the demand for MA’s has rapidly increased. This is because more and more hospitals and clinics are being set up to accommodate the needs of the patients.

Will help improve your skills

hgdhdd764Being a medical assistant will also help you enhance your skills. You will learn how to perform administrative duties and responsibilities. You will also get to assist doctors and other health care professionals. You won’t have to worry about having a boring day because you will always have things that will keep you preoccupied. Being busy with work will make you feel good at the end of the day.